Returns & Replacements

We’ve Got You Covered!

At Antique Brass Co, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your antique brass faucet, vintage brass bathroom fixture, or any other product, we’re here to help.

Our Return Policy

• 30-Day Money-Back Guarantee: You can return most items within 30 days of delivery for a full refund or replacement.

• Condition: Items must be unused, in their original packaging, and in resalable condition.

• Proof of Purchase: A receipt or order number is required for all returns.

How to Initiate a Return

1. Contact Us: Reach out to our customer support team at returns@antiquebrassco.com or call +1 (800) 123-4567 to initiate your return.

2. Pack Your Item: Securely pack the item in its original packaging.

3. Ship It Back: Send the item to the address provided by our team.

Refund Process

• Once we receive your return, we’ll inspect the item and process your refund within 5-7 business days.

• Refunds will be issued to the original payment method.

Replacements

If your item is damaged or defective, we’ll gladly replace it at no extra cost. Simply contact us, and we’ll guide you through the process.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Custom or made-to-order products (e.g., custom brass fixtures).

• Items that have been installed or used.

Shipping Costs

• Free Returns: We offer free return shipping for damaged or defective items.

• Customer-Paid Returns: For other returns, shipping costs are the responsibility of the customer.

Questions?

If you have any questions about our returns or replacements policy, feel free to contact us:

• Email: support@antiquebrassco.com

• Phone: +1 (800) 123-4567